Who is primarily trained under SOPs in an airline environment?

In an airline environment, the Standard Operating Procedures (SOPs) are established protocols that help ensure safety, efficiency, and consistency across all operations. The correct answer underscores that all airline employees are primarily trained under these SOPs because they encompass every aspect of airline operations, including safety measures, customer service, and operational efficiency.

Each category of employee, from flight attendants and pilots to ground crew and support staff, must understand and adhere to SOPs tailored to their specific roles. For instance, flight attendants follow SOPs regarding in-flight safety and passenger service, while ground crew personnel are trained on procedures related to baggage handling and aircraft turnaround. Thus, adhering to SOPs is crucial for maintaining operational integrity and safety across the entire organization, reinforcing the idea that all employees play a vital role in the seamless functioning of an airline.

Therefore, the answer that encompasses all airline employees is justified, as it highlights the comprehensive nature of training within the airline industry aimed at ensuring everyone is equipped to perform their duties efficiently and safely.