What is the main objective of American Airlines' Customer Experience team?

The main objective of American Airlines' Customer Experience team is focused on enhancing the travel experience for passengers. This involves prioritizing customer satisfaction and ensuring that every interaction—whether it’s booking a flight, boarding, in-flight services, or post-travel support—meets high standards of quality and comfort. By concentrating on improving various aspects of the traveler’s journey, the team aims to foster loyalty and positive relationships with passengers, which ultimately contributes to the airline's reputation and success.

While minimizing operational costs, increasing the number of flights, and expanding international routes may be relevant business strategies, they do not directly reflect the core mandate of the Customer Experience team, which is specifically dedicated to creating a more enjoyable and fulfilling experience for travelers.