What is one of the main focuses of American Airlines' operational strategy?

One of the main focuses of American Airlines' operational strategy is enhancing customer satisfaction. This emphasis is critical for retaining loyal customers and attracting new ones in a highly competitive market. By prioritizing customer satisfaction, American Airlines aims to ensure that passengers have a positive travel experience, which includes timely flights, efficient service, comfortable seating, and effective handling of customer concerns.

Focusing on customer satisfaction helps the airline to build a strong brand reputation, promote customer loyalty, and drive repeat business, which are essential factors in achieving long-term profitability. This strategy aligns with broader industry trends where airlines recognize that the traveler experience significantly influences their overall success.