What is American Airlines' protocol for lost or damaged luggage?

For lost or damaged luggage, American Airlines has a clear protocol that emphasizes the importance of immediate reporting at the airport. When passengers encounter issues with their luggage, they are required to report the problem directly at the airport. This allows the airline to take prompt action to locate or address the issue with the luggage. Filling out a claim form at that time is a critical step in the process, as it documents the problem and initiates the airline's procedures for either locating the lost luggage or processing a claim for damaged items.

This protocol is designed to ensure that the airline can provide a timely resolution and assistance. Addressing luggage issues at the airport allows for better communication and immediate access to the necessary resources that can assist passengers before they leave the airport. In contrast, options involving online reporting, waiting until reaching the destination, or contacting customer service after the trip do not offer the same level of support and may lead to delays in resolving the luggage issue.