What does the term “gatekeeping” refer to for American Airlines staff?

The term “gatekeeping” for American Airlines staff specifically refers to the process of screening passengers before boarding. During this phase, staff members verify that all necessary travel documents are in order, ensuring compliance with airline regulations and government requirements. This procedure is critical for maintaining security and facilitating smooth boarding operations. Proper documentation checks help prevent issues that could delay flights or create complications for travelers.

The other choices relate to various operational tasks within the airline but do not encapsulate the primary function of gatekeeping. Checking flight times is a customer service function rather than a safety or compliance role. Managing baggage handling focuses on the logistics of luggage but does not involve passenger documentation. Assigning seats upon passenger arrival pertains to seating arrangements and does not address the verification of travel credentials.